In order for us to process your order we collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/ debit card information. We will only use your Personal Information for the purpose(s) for which you provide it to us including, respond to your enquiries, handle orders, deliver items and process payments, communicate with you about orders, products, services and promotional offers, update our records and maintain any account you may have with us, prevent or detect fraud or abuses of our Website. We do not pass on personal details of our customers to third parties. From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Promotional offers: if you have consented in advance we will send you information on our promotional offers and those offered by our other businesses. If you no longer want to receive such offers, please notify us by email firstname.lastname@example.org
Our Email Newsletter
When signing up to our email newsletter you are giving us permission to contact you via email with special offers, news and information about Pineapple Express.
Upon sign up an automated welcome email will be sent to the email address you have provided.
Fraud / Credit Risk
Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations; We may transfer Personal Information which users in the UK & European Union provide to us to other countries (including the United States), the data protection laws of which may differ from those of the UK, and you expressly agree to such transfer.
We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.
If you are a client or employee, you have provided most of the data we hold. This may include some or all of the following:
– Your name, title, gender and date of birth
– Your home address, email address and telephone numbers
– Health information
Once an enquiry has been made, we may store the following information on you:
– Your name, age, date of birth and gender
– Your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address
– Your on-line browsing activities on Pineapple Express websites;
– Your interests; preferences, feedback and survey responses;
– Your location
– Your correspondence and communications with; your name, company name, email address, address and contact number on a secure internal company database.
We store your details because you have expressed an interest in our company and the products we offer and it makes it easier for us to contact you in the future or to complete transactions easily without the need to re-enter personal data.
By submitting your enquiry by email or telephone, you agree to this.
Pineapple Express will request data in order to execute contracts and invoices with our clients and will always let you know why we are requesting data and what it will be used for.
As a rule, we will not share your information with any other third parties, but should the need arise, we would seek your prior consent.
Transmitting information over the Internet is generally not completely secure, and we can’t guarantee the security of your data. Therefore, any data you transmit is at your own risk.
We employ security measures to prevent unauthorized access to information that we collect online.
A cookie is a text-only string of information that a website transfers to your computer’s hard disk to remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value – usually a randomly generated unique number.
When you visit our Website we send you a cookie. Cookies may be used in the following ways: To enable the personalisation features on our Website which gives you the ability to recall recently placed orders, recently viewed pages and see information which you have input on line.
To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website and the service to our customers. We cannot identify you personally in this way.
We also use website cookies for remarketing purposes, allowing us to show adverts to users who have previously visited our website. These ads will be shown on third-party websites across the Google Display Network. Further information on Google Remarketing can be found here: http://www.google.com/ads/innovations/remarketing.html
To opt out of remarketing ads, please visit https://support.google.com/adwords/answer/2549116?hl=en
Disabling / Enabling Cookies
You can accept or decline “cookies” by modifying the setting in your browser. Please note that if you disable “cookies” you may not be able to use all the features of our Website.
Content & Intellectual Property Rights
www.pineappleexpressdelivery.co.uk its products and content is protected by national intellectual property. You are only allowed to use content found on this Website as expressly agreed by Pineapple Express. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.
Controller of Your Information
Information which you provide to us or we gather from the Website or via other information collection methods is controlled primarily by: Pineapple Express.
Accuracy & Retention of Data
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
We will give an individual access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us here. Unless it is prohibited by law, we will remove any Personal Information about an individual, from our servers at your or their request. There is no charge for an individual to access or update their Personal Information.